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HURST Jaws of Life, an industry-leading global manufacturer of rescue tools, has expanded its customer service team to support HURST Jaws of Life® customer and recognition programs. Tina Rippy and Ebony Beyah join the company as customer service specialists.

“We rely on having extraordinary talent to serve the admirable first responder community that uses HURST Jaws of Life rescue tools, and we’re thrilled to welcome the talents of Tina and Ebony to the team,” said Patti Plemmons, HURST Jaws of Life customer service manager.

“Tina and Ebony understand how important it is for our customers to have quick responses to their rescue tool questions and product needs. They’re committed to creating a seamless customer service experience.

Rippy will provide support for certain HURST dealer partners in North America from HURST Jaws of Life’s headquarters in Shelby, North Carolina. Alongside the engineering, manufacturing and marketing team, Rippy will ensure customers and end users have the equipment and information they need to do their jobs. She received her Bachelor of Science in business administration/computer software applications from Limestone University in Gaffney, South Carolina, and comes to HURST from nearly a decade of manufacturing experience and customer care.

Beyah will support customer service in sales and marketing, including management of the Green Cross program, a recognition program that honors first responders’ dedicated efforts to save or free entrapped patients using HURST Jaws of Life tools. Before joining HURST, Beyah worked with a community nonprofit organization providing services for at-risk children and adults. She received her Bachelor of Arts degree in psychology from the University of North Carolina at Charlotte.