Support & Technical

1-800-537-2659 

How Can We Help You Today?

Whether you have questions about our products, services, parts, or anything else, we're here to assist you.

Support Team

We're here to help with order management, tracking and technical product details.

Warranty Information

Equipment under warranty? Learn more about coverage for HURST equipment.

Tool Registration

Register your HURST Jaws of Life® rescue tools within 90 days of receipt to receive the HURST Jaws of Life warranty. 

Service & Repairs  

End Users - For local service, fire departments can organize repair requests directly with a local dealer 

Authorized Dealers - Get your customers' equipment back in service with our factory service center. Contact us to submit a request.

Technical Documents

Parts lists, drawings, software updates and more to help with all your technical questions. Search the site with enhanced search or log in to My Account to view more.

IDEX Fire & Safety University

Advance your knowlede of IDEX Fire & Safety equipment courses online or in person. 

Operation Manuals

10,000 PSI

5,000 PSI

eDRAULIC

Tactical Tools

Vetter

Bid Specifications

10,000 PSI

5,000 PSI

eDRAULIC

Tactical Tools

Product Catalogs

Catalogs

FAQs

 

General Questions

 

Does HURST hydraulic fluid contain any polychlorinated biphenyls (PCBs)?

How often should I perform maintenance on my tools?

You may refer to the guidelines that are listed in your owners manual. We have recommended daily, after use, 6 months and annual inspection requirements. The maintenance guidelines will differ for each product.

My hoseline tool operates in reverse. What should I do?

Inspect your inlet hoses on your tool. The hose with the Female connector will always be pressure in, this location is stamped with the letter "P". The hose with the male connector will always be the return hose. The letter "T" will be stamped for this location.

My tools directional control valve will not return to neutral when I release the thumb control. What should I do?

Take your tool out of service immediately! Call your local authorized HURST Dealer for repair.

My tools seem to have no power. What should I do?

Contact your local authorized HURST distributor for a system pressure check. The dealer list is shown on this website.

 

eDRAULIC

 

What is eDRAULIC®?

eDRAULIC (E2, E3, E3 Connect) is a technology developed for rescue equipment, based on the principle of electro-hydraulics, where electrical energy is converted into hydraulic force. eDRAULIC makes it possible to operate high-performance cutters, spreaders and rescue cylinders using electrical power – with full hydraulic force! Power units, hoses and hose reels are no longer needed.

Do eDRAULIC tools have just as much, or even more, force as hose-connected equipment?

eDRAULIC tools have the same force as the corresponding hose-connected tools. (Our products work on 700, 750 and 800 bar.) The increased pressure leads to higher forces – and reduces weight. Maximum forces are achieved faster in an eDRAULIC tool due to there being no hose lines, pressure is direct from pump to piston.

How does eDRAULIC make my rescue deployment faster?

eDRAULIC tools speed up your deployment because you are ready for action immediately. Just turn on and away you go. eDRAULIC allows you to start to work on the vehicle immediately, where previously you would need to connect hoses and power units.

How much space will be made available on my vehicle if I decide to use eDRAULIC tools?


eDRAULIC means that each rescue tool has its own built-in operating system. You will therefore save the space taken up by a conventional hydraulic power unit, hoses and hose reels. This is space you can put to good use for other lifesaving tools.

What advantages are provided by eDRAULIC during night-time deployment?


Powerful LEDs on the eDRAULIC casing provide direct illumination of the working area. The power-saving LEDs are powered directly by the main power supply. The power supply unit and batteries can be replaced easily and rapidly thanks to the illuminated battery compartment.

What are the operational temperature ranges the tools have been tested to?


-4 degrees Fahrenheit to +131 degrees Fahrenheit and -20 degrees Celsius to +55 degrees Celsius

 

eDRAULIC- Energy Supply

 

Why does HURST offer both a power supply unit as well as batteries for eDRAULIC tools?

The power supply unit permits unlimited continuous operation from any 110V or 220V outlet. You therefore don't need to worry that the gas will run out, unlike in a conventional hydraulic power unit, or that the batteries will be drained after an unexpectedly long period of use.

Which prerequisites do I need on my vehicle to be able to use eDRAULIC tools?

The power supply unit is designed so that any normal 110V or 220V outlet can be used for operating the eDRAULIC tools.

How long can I work with a single battery charge?

The powerful 5Ah lithium-ion battery used on E2 generation tools provides a working average of approximately 1-2 vehicles under normal deployment conditions.

The powerful 9Ah lithium-ion battery used on EWXT tools provides a working average of approximately 3-4 vehicles under normal deployment conditions.

How many batteries do you recommend?


For maximum mobility we recommend carrying two batteries for each rescue tool.

Can the batteries be switched from one eDRAULIC tool to the other?

All eDRAULIC E2 tools use the same power supply units and batteries allowing them to be swapped during deployment. E1 and E2 batteries can not be used with EWXT tools.

EWXT tools utilize a different battery platform in that allows for total tool submersion in water. EWXT batteries can not be used with E1 or E2 tools. 

Does the eDRAULIC battery need to be discharged fully before charging to prevent the Memory Effect?

No. In contrast with earlier battery technology, the lithium-ion batteries in the eDRAULIC range can be partially charged at any time. This will reduce neither the performance nor the service life of the battery.

What is the service life of a battery?

The high-quality lithium-ion batteries in the eDRAULIC range have a service life of about 1,000 charging cycles. Part-charging only counts as a partial cycle. This means that the service life is considerably greater than with previous battery technologies.

How long does it take to charge the battery?

Owing to the high energy density, it takes approx. 120 minutes to charge the batteries to 90%. After approximately 150 minutes the battery is fully charged.

Are eDRAULIC batteries commercially available?

No. eDRAULIC batteries will need to be purchased from your authorized HURST Jaws of Life distributor. An eDRAULIC battery is a proprietary battery that communicates with the tool to provide a longer run time and lengthens the overall life of the battery. The overall life of the battery is approximately twice as long as a standard lithium-ion battery as you are not pulling a full AMP draw down on it every time you utilize it.

What do I need to do to dispose of the batteries?

Worn-out or damaged batteries must not be disposed of in the general household waste, but should be disposed of properly at battery collection locations (e.g. local council).

Can my eDRAULIC and E2 be used in the rain?

Yes. eDRAULIC E2 tools are designed and tested to IP-54 rating.


IP = Ingress Protection Rating or also known as International Protection code
.
3 = Solid Particle Protection, no ingress by solids greater than 2.5mm
5 = Liquid Ingress Protection, no harmful effects from water jets from any direction.

• Not designed for submersion

 

Can my eDRAULIC E2 rescue tools be submerged in fresh water?

NO.

Can my eDRAULIC WXT rescue tools be submerged in fresh water?

YES. EWXT tools can be fully submerged in fresh water up to 11ft. EWXT tools are IP 58 rated and EWXT batteries are IP 68 rated.

 

eDRAULIC- Maintenance

 

Is there anything special in the maintenance of eDRAULIC tools?

eDRAULIC tools are particularly low-maintenance because of the closed electro-hydraulic system, in combination with high quality hydraulic oil. Details of the maintenance can be located in the operation manual.

Is there anything special in the maintenance of eDRAULIC tools?

 

Maintenance after use under water

• Remove the battery after use. Rinse the device and battery several times in

fresh, clean water. Immerse the device completely in order to fill the housing

with clean water. Lift the device out and let it drain completely. Depending on

the type of water (mud, sludge, algae, etc.) in which the device was used,

repeat these steps another 2-5 times.

• Wipe the device and the battery with a clean, dust-free and damp cloth in

order to remove dirt and deposits.

• Allow the device and battery to dry at room temperature in a well-ventilated

location. 36-48 hours is recommended. During this drying time, the device is

completely operational.

• Lubricate all exposed steel parts (shear blade, links, etc.) with an anticorrosion

agent.

• Perform function test

Dealer Service Technology Training Request

 

Request dealer training by clicking the link below.

 

The Trusted IDEX Fire & Safety

Brands

Integrated Solutions

Loading...